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Policies & Procedures

Cancellation Policy


* A more than 24-hour advance notice is required when canceling an appointment. This allows someone else the opportunity to avail themselves of our services. * If you are unable to give us the minimum 24-hours advance notice, you will be charged the full amount of the treatment fee.


* If your appointment is part of a membership, series, or package purchased, then your session will be deducted from any remaining services.


* If you reserved with a Gift Certificate, your appointment will be considered paid and the Gift Certificate will no longer be valid; otherwise, any fees must be paid in full prior to your next treatment.



No Show Policy

* Should you miss your appointment and you do not call to cancel as per our 24 hour policy above, you will be considered a “no-show”. There will be a charge for any “missed” appointment, and future service will be denied until your balance is paid in full.



Late Policy

* If you arrive within the first 15 minutes of your appointment, please understand that your late arrival will require that we end the session at the scheduled time, which means your session will unfortunately be shorter. However, you are still responsible for the full amount of the session scheduled as your appointment time has been reserved for you and there are other clients scheduled after your time. Late arrivals of more than 15 minutes past your scheduled time will result in a "No Show" and you will have to reschedule. Please see above for our "No Show" policy.



Services & Products Policies

* We offer a selection of products and services only available in store, for local pickup only.


* All sales and services rendered are FINAL and non-refundable.

Important: There will be NO refunds/partial refunds on series under any circumstances. However, a credit for the balance will remain on your account for up to a year and can be used towards future services. 

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